Frequently Asked Questions
Everything you need to know about our premium embroidery designs.
How do I receive my embroidery designs after purchase?
All designs are available for instant download. Once your payment is processed, you will receive an email with a link to download your files, and they will also be accessible in your account dashboard.
What file formats do you provide for the designs?
We support all major embroidery machine formats, including PES, DST, EXP, HUS, JEF, VIP, VP3, and XXX. You can select your preferred format at the time of download.
Can I use these designs for items I sell?
Yes, our standard license allows you to use these designs on physical items that you sell. However, the digital files themselves cannot be resold, shared, or redistributed.
What is your return policy for digital products?
Due to the digital nature of embroidery designs, all sales are final. However, if you experience any technical issues with a file, please contact our support team and we will ensure you receive a working version.
Do the designs come with color charts and instructions?
Yes, every design includes a PDF thread color chart and production worksheet that details the stitch count, dimensions, and suggested color sequence.
Are your designs compatible with all hoop sizes?
We offer designs in various sizes ranging from 4x4 to 8x12 hoops. Please check the specific dimensions listed on each product page to ensure compatibility with your machine's hoop.